Terms & Conditions

Effective 1 November 2018  ·  Last updated 4 August 2026

Welcome to Ruedee. These Terms and Conditions (the “Terms”) govern your access to and use of the website at ruedee.com, our mobile applications, and all services, features and content made available by Ruedee Retail Co., Ltd. (“the Company”, “we” or “us”), which operates the Ruedee platform.

By creating an account, placing a booking, commissioning work, or otherwise using the platform in any manner, you confirm that you have read, understood and agreed to be bound by these Terms, together with our Privacy Policy, which is incorporated into these Terms by reference. If you do not accept any part of these Terms, you must stop using the platform immediately.

 

1. Definitions

In these Terms, the following expressions have the meanings set out below, unless the context requires otherwise.

 

2. Acceptance of Terms

These Terms bind you from the moment you begin using the Platform. No physical signature is required.

1. Clicking “Accept”, “Sign up”, “Confirm booking” or any equivalent button constitutes your express acceptance of these Terms.
2. If you use the Platform on behalf of a juristic entity, you warrant that you are lawfully authorised to bind that entity, and “you” shall be read to include that entity.
3. Service-specific terms, promotional campaign conditions and further notices published by the Company form part of these Terms. Where a conflict arises, those specific terms prevail only to the extent of the inconsistency.
4. These Terms are issued in both Thai and English. In the event of any discrepancy between the two versions, the Thai version shall prevail.

 

3. Eligibility & Registration

1. Users must be at least 20 years of age or otherwise of legal age under Thai law. Minors aged 15 and above may use the Platform only with the consent of their legal guardian.
2. Information provided at registration must be true, accurate, complete and current. You are responsible for keeping it up to date.
3. Each User may hold only one primary account. Creating duplicate accounts to obtain promotional benefits is a breach of these Terms.
4. The Company may require identity verification (KYC), including verification of a mobile number, email address, identification document or company registration document — particularly for Providers who wish to withdraw funds from the Platform.
5. The Company reserves the right to refuse registration, or to suspend any account that fails verification, without prior notice of reasons.

 

4. Account Security

1. You are responsible for keeping your password, OTP codes and login credentials confidential, and must not disclose them or allow any other person to use your account.
2. Any activity occurring under your account is deemed to be your own act, unless you can demonstrate that it resulted from a system failure for which the Company is responsible.
3. If you know or suspect that your account has been accessed without authorisation, you must notify us immediately at support@ruedee.com.
4. The Company may force a password reset or temporarily suspend access where it detects behaviour presenting a security risk.

 

5. Role of the Platform

Ruedee acts solely as an online marketplace and facilitating intermediary connecting Customers with independent Providers.

1. The contract for the service is formed directly between the Customer and the Provider. The Company is not a party to that service contract.
2. The Company is not the employer, agent, partner or joint venturer of any Provider, and Providers are not employees of the Company.
3. The Company does not warrant the quality, safety, suitability, licensing or professional qualifications of any Provider, notwithstanding any reasonable preliminary screening it may carry out.
4. The Company may offer ancillary services such as payment processing, escrow, dispute mediation and customer support. Providing such ancillary services does not make the Company a party to the underlying service contract.
5. You acknowledge that the Company cannot control the conduct of other Users, and that you exercise your own judgement in deciding with whom to transact.

 

6. Listings & Bookings

1. Providers are solely responsible for the accuracy of the description, price, duration, location and conditions shown in their Listings.
2. A Listing displayed on the Platform constitutes an invitation to treat, not a binding offer. A contract is formed only once the Company issues a booking confirmation to the Customer.
3. Bookings for a specific date and time (for example an in-store appointment) are complete only once the Provider confirms availability of that slot. Where your chosen slot is unavailable, we will offer alternative times or a full refund.
4. Where a Listing contains a manifest error as to price or a material particular, the Company or the Provider may cancel the affected Order and refund it in full, and this shall not constitute a breach of contract.
5. Availability may change at any time. The Company does not warrant that any Listing will remain continuously available.

 

7. Prices, Tax & Payment

1. All prices displayed on the Platform are in Thai Baht (THB) and are shown inclusive of VAT and all other applicable taxes. The price you see is the final amount that will be charged.
2. Supported payment methods include credit and debit cards, PromptPay and QR transfers, e-wallets, and credit card instalment plans with participating financial institutions.
3. Payment processing is carried out by licensed third-party payment service providers. The Company does not store full card numbers on its own systems.
4. If your issuing bank declines the transaction, or payment is not completed within the prescribed period, the Order will be cancelled automatically.
5. You may request a full tax invoice within 7 days of payment by supplying your complete name, address and taxpayer identification number.
6. Currency conversion charges, cross-border fees or any other charges levied by your bank fall outside the Company's responsibility.

 

8. Escrow & Release of Funds

To protect both Customers and Providers, payment for a service is held in the Company's escrow until one of the following conditions is met.

1. The Customer confirms “Accept delivery” or “Confirm service received” on the Platform.
2. Three (3) days elapse from the date the Provider marks the work as delivered or the service as completed, without the Customer requesting revisions or opening a dispute — in which case acceptance is deemed to have occurred.
3. A dispute has been mediated and determined by the Company under Section 15.

Once one of the above conditions is met, the Company releases the funds into the Provider's balance, net of the fees set out in Section 9. Providers may request a withdrawal in accordance with the published payout cycle, which is normally processed within 3–7 business days.

Funds held in escrow do not accrue interest for any User, and the Company may temporarily withhold release where it has reasonable grounds to suspect fraud, money laundering, or a breach of these Terms.

 

9. Fees & Commission

The Company charges fees for use of the Platform as set out below. The rates shown are indicative and may vary by service category or under individually negotiated agreements.

1. All fees are stated inclusive of VAT.
2. The Company may revise its fees on not less than 30 days' prior notice by email or by notice on the Platform. Revised rates do not apply retrospectively to Orders already placed.
3. Fees already charged are non-refundable, except where the Company cancels the transaction or a dispute is determined in favour of a full refund.

 

10. eVouchers, Coupons & Gift Cards

eVouchers

1. eVouchers are sent to your registered email address and appear in your account immediately upon successful payment.
2. eVouchers are valid for the period stated on the voucher, normally 90 days from issue. An expired eVoucher lapses and cannot be refunded, extended or converted into credit.
3. eVouchers are redeemable only with the Provider and at the branch specified, and may not be resold commercially.
4. Where the value of the service actually taken is less than the value of the eVoucher, the difference is not refunded in cash.

Discount codes & coupons

1. A discount code may be used once per account unless stated otherwise, and cannot be combined with other promotions.
2. Discount codes must be entered before payment is confirmed; they cannot be applied retrospectively to a completed Order.
3. If an Order to which a discount code was applied is cancelled, the code is treated as used and will not be reissued, unless the cancellation was caused by the Provider or the Company.
4. The Company may withdraw a discount and recover its value where a code has been used fraudulently or contrary to the purpose of the campaign.

Gift cards

1. Gift cards are valid for one (1) year from issue and may be used against any service on the Platform unless an exclusion is stated.
2. Gift cards are not exchangeable for cash and are non-refundable once activated.
3. The Company is not responsible for loss of a gift card arising from the holder disclosing its code to another person.

 

11. Cashback Credits

1. Cashback Credits are a promotional benefit granted at the Company's discretion. They are not a deposit, not electronic money, and not property owned by the User.
2. Cashback Credits cannot be exchanged, transferred, sold or converted into cash under any circumstances, and may be used only as a discount against a future purchase on the Platform.
3. Credits are posted to your account after the service has been completed and the refund window has passed, normally within 7 days.
4. Cashback Credits expire 180 days after they are granted. Expired credits are removed from the account automatically.
5. The proportion of an Order that may be settled with credits may be capped — for example at 50% of the Order value — as stated in the applicable campaign conditions.
6. If an Order paid for with Cashback Credits is cancelled and qualifies for a refund, the portion paid with credits is refunded as credits only; the portion paid in real currency is refunded to the original payment method.
7. The Company may revoke credits obtained improperly, including through duplicate accounts, artificial transactions, or exploitation of a system error.

 

12. Cancellation, Rescheduling & No-Show

Customer cancellation schedule

1. The schedule above is the standard policy. Individual Providers may impose stricter or more generous conditions, which are shown clearly on the Listing before you confirm the booking. Listing-specific conditions prevail over this standard schedule.
2. Arriving more than 15 minutes after the appointed time entitles the Provider to shorten the service proportionately, or to treat the appointment as a no-show.
3. Rescheduling must be carried out through the Platform. Arrangements agreed directly with a Provider outside the system are not protected by the Company.
4. Where the Provider cancels or is unable to perform, you may choose a full refund or a free reschedule, and the Company may grant compensatory credits as it considers appropriate.
5. Accounts with repeated no-shows may have booking privileges restricted, or may be required to pay in full in advance on a non-cancellable basis.

 

13. Refunds

1. Refunds are always processed to the original payment method. The Company cannot refund to a different account or channel unless the original method has been closed or is otherwise unusable.
2. Indicative processing times, from the date the Company approves the refund:

3. You may submit a refund request within 7 days of the service being completed, or of the date it should have been provided, together with supporting evidence such as photographs, message records or receipts.
4. The Company will consider the request and notify you of the outcome within 14 days of receiving complete documentation.
5. Grounds on which a refund request may be refused include: a change of mind without reasonable cause; partial use of the service without raising the issue at the time; provision of false information; or submission after the applicable deadline.
6. Where you receive a “refund voucher” instead of cash, that voucher is valid for one (1) year and may be used against any service on the Platform.

 

14. Delivery, Revisions & Acceptance

This Section applies to commissioned work involving deliverables — for example design, writing, software development or consultancy.

1. Providers must deliver within the timeframe stated in the Order. Delivery must be made through the Platform's delivery system only.
2. Customers may request revisions up to the number stated in the Listing. Revision requests must fall within the original scope; requests that expand the scope constitute new work and may attract additional charges.
3. Customers must accept the delivery or request revisions within 3 days of delivery. If that period passes without action, acceptance is deemed to have occurred and funds are released to the Provider.
4. Customers must supply the information, materials or approvals reasonably required by the Provider without delay. Delay attributable to the Customer extends the delivery deadline proportionately.
5. Upon acceptance and release of funds, copyright and rights in the delivered work transfer to the Customer, unless otherwise agreed in writing. The Provider retains rights in its pre-existing tools, libraries and generic components.
6. Providers may display completed work in their portfolio unless the Customer has reserved confidentiality in advance.

 

15. Dispute Resolution

1. The parties should first attempt to resolve the matter directly through the Platform's messaging system.
2. If no agreement is reached within 3 days, either party may request mediation by the Company using the “Report a problem” option on the relevant Order.
3. Once a dispute is opened, the funds held in escrow are frozen until a determination is made.
4. The parties must submit evidence within 5 days of being notified. If a party fails to do so, the Company will determine the matter on the information available.
5. The Company will decide on the basis of fairness, the message record, delivery evidence and the conditions stated in the Listing, and will notify its determination within 14 days.
6. The Company's determination is binding only as to the allocation of funds held in escrow, and does not affect either party's right to pursue legal proceedings.
7. The Company acts only as a neutral mediator, does not certify the correctness of either party's position, and is not liable for loss arising from disputes between Users.

 

16. Provider Obligations

1. Providers must hold the licences, certifications or professional qualifications required by law for the services they offer, and must produce them to the Company on request — particularly for health services, medical aesthetics and other regulated activities.
2. Providers must perform to a reasonable professional standard, maintain the cleanliness and hygiene of their premises, and comply with the law on health establishments and other applicable regulation.
3. Prices and conditions must be presented honestly. Charging additional amounts not disclosed in advance in the Listing is prohibited.
4. Providers must keep Customer information confidential and use it only to the extent necessary to perform the service.
5. Providers are solely responsible for taxes, statutory contributions and any other legal obligations arising from their income.
6. Providers must issue receipts or tax invoices to Customers as required by law.
7. Providers must not discriminate against Customers on grounds of race, religion, sex, age, disability or any other legally protected status.

 

17. Prohibited Conduct

You agree that you will not, whether directly or through any other person:

• use the Platform for any unlawful or fraudulent purpose, or in a manner contrary to public order or good morals;
• offer or procure illegal services, sexual services, narcotics, weapons, counterfeit goods, or any licensed activity without holding the required licence;
• provide false information, falsify documents, or impersonate any other person or entity;
• create multiple accounts to evade a suspension or to obtain promotional benefits more than once;
• create artificial transactions, fake reviews or manipulated ratings in order to distort search rankings;
• harass, threaten, abuse, discriminate against or sexually harass any other User or any member of the Company's staff;
• harvest other Users' data by automated means — bots, spiders or scrapers — without written permission;
• hack, probe for vulnerabilities, distribute malware, or otherwise interfere with the stability or security of the Platform;
• reverse engineer, decompile, copy source code from, or modify any part of the Platform;
• use the Platform for money laundering, terrorist financing, or evasion of international sanctions.

 

18. Off-Platform Transactions

You agree to communicate, agree prices and make payment for services introduced through Ruedee within the Platform only.

1. You must not solicit, propose or agree to move a transaction off the Platform in order to avoid fees.
2. You must not exchange telephone numbers, email addresses, social media handles or bank account details before an Order is confirmed, except where necessary to perform the service and done through the channels the Platform provides.
3. Breach of this Section may result in permanent suspension of the account, forfeiture of the balance, and a claim by the Company for damages equal to the fees it would have earned.

 

19. Reviews & User Content

1. Only Customers who have actually received the service and paid through the Platform may write a review.
2. Reviews must be honest opinions based on genuine experience. Defamatory statements, other people's personal data, obscene material and advertising are prohibited.
3. The Company does not edit review content for the benefit of Providers, but reserves the right to remove reviews that breach these Terms or the law.
4. You retain ownership of the content you create, but you grant the Company a royalty-free, perpetual, worldwide, sub-licensable right to use, reproduce, adapt, translate and publish that content for the operation and promotion of the Platform.
5. You warrant that content you upload does not infringe any third party's rights and that you are entitled to grant the licence in paragraph 4 above.
6. The Company is under no obligation to pre-screen User Content, but will consider requests to remove unlawful content within a reasonable time once notified with supporting evidence.

 

20. Intellectual Property

1. All trade marks, trade names, logos, interface designs, source code, databases, imagery and content on the Platform belong to the Company or its licensors, and are protected by Thai and international intellectual property law.
2. The Company grants you a limited, revocable, non-exclusive and non-transferable right to access and use the Platform for ordinary personal or business purposes only.
3. You must not copy, reproduce, publish, adapt, create derivative works from, or commercially exploit any part of the Platform without written permission.
4. If you believe content on the Platform infringes your rights, notify us at legal@ruedee.com with details of the work, evidence of ownership, and the location of the infringing content.

 

21. Third-Party Links & Content

1. The Platform may contain links to third-party websites, applications or services which are outside the Company's control.
2. The Company does not endorse, warrant or accept responsibility for the content, policies, goods or services of any such third party. You use them at your own risk.
3. Linking to the Platform from another site must not be done in a way that misrepresents any association, endorsement or sponsorship by the Company, and our content must not be displayed within a frame or iframe without permission.
4. The Company may request removal of any link pointing to the Platform at any time, and you must comply without delay.

 

22. Personal Data

The Company collects, uses and discloses your personal data in accordance with the Personal Data Protection Act B.E. 2562 (2019). Full details are set out in our Privacy Policy, which forms part of these Terms.

1. When you place a booking, we disclose the information necessary to perform the service to the relevant Provider — for example your name, contact number and appointment details.
2. Providers act as separate data controllers in respect of the data they receive, and must comply with data protection law in their own right.
3. You have the rights conferred by law, including the rights of access, rectification, erasure, objection, data portability and withdrawal of consent, exercisable through the procedure set out in the Privacy Policy.

 

23. Suspension & Termination

1. You may close your account at any time through account settings or by contacting customer support. You remain responsible for outstanding Orders and obligations already incurred.
2. The Company may suspend or terminate your account immediately where it reasonably believes that:
   • you have breached these Terms or applicable law;
   • there has been fraud, unauthorised card use, or repeated payment chargebacks;
   • your conduct poses a risk to other Users or to the Company's reputation;
   • the account has been inactive for more than 24 months.
3. On termination, your right to access the Platform ends immediately, and any remaining Cashback Credits and promotional benefits are cancelled without compensation.
4. Lawfully earned balances will be paid out to you within 30 days, net of fees and any amounts subject to an open dispute.
5. Sections 19 to 29 survive termination of your account.

 

24. Disclaimers

1. The Platform is provided on an “as is” and “as available” basis. The Company gives no warranties, express or implied, beyond those mandatorily imposed by law.
2. The Company does not warrant that the Platform will operate uninterrupted, error-free, virus-free, or that it will meet your particular expectations.
3. The Company may suspend the service temporarily for maintenance, upgrades or other necessary reasons, giving reasonable notice where practicable.
4. The Company does not warrant the quality, safety, outcome or suitability of services performed by Providers, and is not responsible for their acts or omissions.
5. Information, guidance and content on the Platform is provided for general information only and does not constitute medical, legal, financial or other professional advice.

 

25. Limitation of Liability

1. To the maximum extent permitted by law, the Company's aggregate liability in relation to any Order shall not exceed the amount you actually paid for that Order.
2. The Company is not liable for indirect, consequential or punitive damages, loss of profit, loss of business opportunity, damage to reputation, or loss of data.
3. The Company is not liable for loss arising from:
   • the acts or omissions of Providers or other Users;
   • your decision to transact off the Platform;
   • failures of the internet, your own devices, or third-party payment providers;
   • unauthorised access to your account caused by your own negligence.
4. These limitations do not apply to liability arising from the Company's fraud, wilful misconduct or gross negligence, nor to liability for death or personal injury which cannot lawfully be excluded.

 

26. Indemnity

You agree to defend, indemnify and hold harmless the Company, its directors, employees and agents against any liability, damages, penalties and reasonable costs, including legal fees, arising out of or in connection with:

• your breach of these Terms or of applicable law;
• content you upload or publish through the Platform;
• services you provide or receive, including disputes with other Users;
• infringement of any third party's rights caused by your acts.

The Company will notify you of any such claim without undue delay, and you may participate in the defence at your own expense.

 

27. Force Majeure

Neither party is liable for failure or delay in performing these Terms where caused by an event beyond its reasonable control, including but not limited to natural disaster, flood, earthquake, fire, epidemic, declaration of a state of emergency, war, terrorism, riot, strike, failure of power or telecommunications networks, large-scale cyber attack, or changes in law or government order.

The affected party must notify the other as soon as reasonably practicable and take reasonable steps to mitigate the impact. If the force majeure event continues for more than 60 days, either party may cancel the affected Order, with a refund proportionate to the services not yet performed.

 

28. Changes to These Terms

1. The Company may amend these Terms as necessary — for example following changes in the law, service improvements, or the addition of new features.
2. For material changes — such as changes to fee rates, refund conditions or limitations of liability — we will give at least 30 days' notice by email to your registered address and by notice on the Platform.
3. Minor or purely editorial changes take effect immediately upon publication on this page.
4. Continuing to use the Platform after the effective date of an amendment constitutes acceptance of the amended Terms. If you do not accept them, you may close your account before that date at no cost.
5. The version of these Terms applicable to any Order is the version in force on the date you confirmed that Order.

 

29. Governing Law & General Provisions

1. Governing law — These Terms are governed by and construed in accordance with the laws of the Kingdom of Thailand.
2. Jurisdiction — Disputes not resolved by negotiation or by mediation under Section 15 shall be submitted to the competent Thai courts. Consumers retain the right to bring proceedings in the court having jurisdiction over their domicile.
3. Severability — If any provision is held void or unenforceable, the remaining provisions continue in full force, and the affected provision shall be replaced by one that most closely reflects the original intention.
4. Assignment — You may not assign your rights or obligations under these Terms without the Company's written consent. The Company may assign its rights and obligations to an affiliate or a successor in business, on prior notice to you.
5. No waiver — A failure by the Company to exercise a right on one occasion is not a waiver of that right on any later occasion.
6. Entire agreement — These Terms, together with the Privacy Policy and the documents referred to in them, constitute the entire agreement between you and the Company and supersede any prior discussions or arrangements.
7. Notices — Notices from the Company may be given by email to your registered address, by in-app notification, or by notice on the Platform, and are deemed received 24 hours after being sent.